Frequesntly Asked Questions | Curly Hair Care | Royal Locks

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FAQs & Curly Hair Care

The below FAQ are some common concerns of our curl lovers often have, if you have other questions, please just send an email to curlsupport@royallocks.com

General Questions

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Standard Mainland United States: 3 to 5 days.

Standard Hawaii, Alaska & Puerto Rico: 4 to 8 days.

Expedited Mainland United States: 2 to 4 days.

Apologies, we do not offer expedited shipping to Hawaii, Alaska, or Puerto Rico.

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No, we do not. We ship within the United States (including Hawaii, Alaska, and Puerto Rico).

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No. Apologies, but we do not offer pre-orders.

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We stand by our products, but understand that every curl is unique and sometimes a new routine or technique doesn't work as hoped.  So we have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To start a return, you can contact us at curlsupport@royallocks.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at curlsupport@royallocks.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

The fastest way to ensure you get what you want is to return the item you have, and  make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

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You may easily cancel an order within 30 minutes after placing it. After that, please email curlsupport@royallocks.com or follow instructions shown in your order form.

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UPS, FedEx, USPS

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You can track your shipment by using the tracking number you receive from shipping confirmation email automatically sent to you after an order is placed.

If you didn't receive an email within 30 minutes of placing your order, please check your spam/junk folders and contact us at curlsupport@royallocks.com.

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Shipping rates are calculated by UPS, FedEx or USPS based on your location, order, and type of shipping chosen.

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Click on the ‘Forgot Your Password?’link. Follow the directions on the account login page to reset your password.

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We only sell directly to you on our website and on Amazon.

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We would love to hear from you-please write us at curlsupport@royallocks.com!



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We accept Visa, MasterCard, American Express, Discover, PayPal, Google Pay, Apple Pay

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Registering for an account is the quickest way to track your orders and results from our Curl Quiz, so that you are always up to date with what products work best for your curls.

However, you can always continue to checkout as guest.

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Order confirmation emails are sent out within 30 minutes of order receipt in our systems. Please check your spam/junk folders.

If it has been longer than 30 minutes, please contact our customer care team via curlsupport@royallocks.com and we will review your order.

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Sorry, we only take orders through our website.

Curl Care Questions

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No. Our research shows that no two curls are alike. Royal Locks Curl Care has products that work for most curl types. Please read the individual product descriptions to determine which ones are best for your curls to question.

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Curls are often misunderstood, quieted, or flattened. Royal Locks Curl Care helps you champion your tresses by finding your curl pattern and enhancing your natural unique beauty.

Your curl pattern is the visible shape of your hair strands. They range from loose S-Shape, visible S-Shape, to springy zig zags. See our curl type descriptions for more information on Waves, Classic Curls, Thick Curls, and Coils to learn more.

The texture, or thickness, of your curls is also important in selecting products that work best for you.

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Yes! Our Clean Curls Shampoo, Curl Quench Conditioner, Curl Rescue Leave-In-Conditioner, and Mask are great for dry or damaged curls.

Read more about Our Formulas and Product Ingredients here.

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It’s in the best interest of curls.

Read more about Our Formulas and Product Ingredients here.

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Yes. All of our products have been lab tested and verified to be gluten-free.

Read more about Our Formulas and Product Ingredients here.

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No we do not test products on animals.

Royal Locks products are Leaping Bunny certified, totally cruelty-free. That means we don’t test any of our products or ingredients on animals.

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Creates great definition and tames frizz.

Read more about this technique in Our Formulas and Product Ingredients here.

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Enhances volume and hair dries faster.

Read more about this technique in Our Formulas and Product Ingredients here.

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Royal Locks was made with you in mind- for curls that look and feel like you.

We understand curls and know they need a little extra love for their patterns to show. We did the research for you to create multi-benefit high-performing products with natural botanicals. Our products balance hydration and moisture, create definition and hold with softness - while taming frizz.

Royal Locks products are used with simple routines and styling techniques that fit your lifestyle and enhance your unique beauty.

A little goes a long way with our concentrated products. Less layering, less product, for more softness and more definition.

Sulfate, paraben & cruelty free. 

Tested on millions of curls.

Unable to find answers to your questions? Contact Us

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