FAQs

FREQUENTLY ASKED QUESTIONS

General Questions

How long does delivery take?

The delivery method you choose will determine how long your shipment will take. You will receive a confirmation email once your package has been shipped along with a tracking number. Due to COVID-19, the shipment process may be delayed.

Do you ship internationally?

No, we do not. We ship anywhere in the United States as well as Puerto Rico.

If an item is out of stock, can I still order it?

Yes, you will be notified when it is back in stock and being shipped out to you.

Can I cancel or change an order online?

No, sorry!

Which couriers do you use?

UPS, FedEx, USPS

Can I track my delivery?

You can track your shipment by using the tracking number you receive from shipping confirmation.

How much does shipping cost?

Shipping rates are calculated by UPS, FebEx or USPS based on your location and shipment.

How can I contact Royal Locks?

Please contact our customer care team via curls@royallocks.com and we will review your order.

What forms of payment do you accept?

We accept Visa, MasterCard, American Express, Discover, PayPal, Google Pay, Apple Pay

Do I need to/How Do I register for an account?

You can register for an account or continue to checkout as guest.

Can I call in an order?

No, please use our website to order.

Curly

How do I know what kind of curls I have?

Take our Curl Quiz to determine your curl type. In addition to knowing your curl pattern, the texture or thickness of your curls is also important in selecting products that work best for you.

Do your products work for all curl types?

We have products that work for most curl types. Please read the individual product descriptions to figure out which ones are best for your curls. To find products recommended for your type, take our Curl Quiz & Product Recommender.

Are any products for dry curls?

Our shampoo is a sulfate free, gentle cleanser, that won't stip your natural oils so it helps retain your natural moisture. All our styling products contain moisturizing ingredients like Argan oil to moisturize curls.

Why do you not use sulfates or parabens in your products?

It’s in the best interest of curls. These ingredients can be harsh on curls, stripping their natural oils, blocking moisture, or causing buildup that can weigh them down.

Does Royal Locks test its products on animals?

No, Royal Locks products are totally cruelty-free. We don’t test any of our products or ingredients on animals.

What makes Royal Locks different?

Royal Locks was designed to make curl care a bit easier, by creating a line of products for definition, hold and softness.

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